Introduction

Heartwood Centre for Counselling and Psychotherapy Training Limited (also termed in the following as ‘Heartwood Centre for Counselling and Psychotherapy Training’, ‘we’ and ‘our’) provides this website and web page to offer information to interested parties. Submitting any information on any part of our website or web page is optional.

This document demonstrates our commitment to protect the privacy and security of your personal information. It contains information regarding how we collect and use personal data or personal information about you in accordance with the General Data Protection Regulation (“GDPR”) and all other data protection legislation currently in force.

GENERAL

Your privacy is an important matter to us. This privacy policy is intended to give you confidence in the privacy and security of the personal information we obtain from you whether you upload information to our website, download it, send us information by email, text, or letter, or by phone, or are merely visiting our website. However, you should know that we are not responsible for any use of your personal information you provide to third party websites that may be accessed via this website. We recommend that you review the privacy policy of any third party websites that you use.

COLLECTION OF PERSONAL INFORMATION

We may ask you to supply personally identifiable information such as your name, address, date of birth, email address, telephone number. You may be asked to provide us information about your education, job experience, credit card information or billing information. The information you supply will only be processed for the purposes for which you supplied it except where stated otherwise at the time the information is supplied to us. You are in control of what information we collect about you. By giving us such information you consent to our using it in the manner described in this policy.

Information is also collected by us when you interact with our site, or when you open our email communications. We use cookies (a small piece of computer code that we store for a period of time on your computer or mobile device) and other similar technologies to collect this information. To find out more, please visit our cookie policy page

You can tell us if you do not wish to receive any further calls, text, emails or post from us by changing your preferences here.

You may withdraw your consent at any time by emailing us at consent@heartwoodcounselling.org. We will return or destroy your personal information within 20 working days of receipt of your withdrawal of consent.

INTERMEDIARIES

If you are acting as an intermediary by submitting someone else’s personal information, you must ensure that you have obtained their express consent to upload such personal information onto this website for the purposes set out in this Privacy Policy.

USE OF PERSONAL INFORMATION

We use your data to improve the service we offer you and to try to ensure that you get the best from our website. We may use your information to process your service requests, provide access to privileged areas of the website, personalise your visit to our site and to enable us to review, develop and improve the products, services, and special offers we provide online. We may occasionally carry out market research and send you details of services and offers that we think will be of interest to you. If you do not wish to receive such information, please ensure you e-mail consent@heartwoodcounselling.org or alternatively when we send you an e-mail, it will contain a provision to allow you to opt out of receiving any further information from us.

DISCLOSURE OF PERSONAL INFORMATION

We may provide information about you to our employees and agents in order to administer any accounts, products and services provided to you by Heartwood Centre for Counselling and Psychotherapy Training. We may disclose and share your personal information with our group of companies, an entity which acquires any part of our business, our service providers (e.g. credit reference agencies, relevant third parties) if we reasonably believe that you may be in breach of the law, or other third parties with your consent.

We will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law. Should you breach our terms and conditions or terms of use or if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction. Any disclosure of personal information will be strictly controlled and made fully in accordance with current UK legislation, in particular the GDPR. For the purpose of the Act, the data controller is Heartwood Centre for Counselling and Psychotherapy Training – ZA544356

Please be aware that any personal information that you voluntarily post on a public area of our site, such as a bulletin board or discussion forum, or an interactive area requiring registration and/or subscription, may be collected and used by others. Please be careful what personal information you disclose in this way. You understand that we cannot control the actions of other users.

POLICY CHANGES

Changes in this policy will be posted on our website. You are advised to check our website regularly to view our most recent privacy policy.

DIRECT MARKETING AND HOW YOU CAN CHANGE YOUR PREFERENCE

We offer you the opportunity to receive information from our company. We may use your history to communicate information we think may interest you. To improve our picture of your interests we may link the data you give us about yourself with any data we have gathered (via cookies) about your use of the site. We try to ensure that customers do not receive duplicate communications even if we have more than one marketing consent from the same customer.

Your details may be shared within Heartwood Centre for Counselling and Psychotherapy Training. You will not receive direct marketing from companies outside Heartwood Centre for Counselling and Psychotherapy Training as a result of giving your details to us. If, in exceptional circumstances, we ever wanted to allow a third party to send you direct marketing, we would seek your consent before sharing your data with that third party.

We will send direct marketing by your chosen method of communication as set out on the home page of our website.

If you would like us to stop sending direct marketing to you, we offer simple ways to do this. Whenever you receive direct marketing you will be told how to unsubscribe. In any event, if you wish for us to stop sending direct marketing to you, you can contact us:

Telephone: 01803 865464

Email: consent@heartwoodcounselling.org

If you consented to receive marketing communications when you used the site for any reason, you can tell us that you do not wish to receive any more by completing our change preferences page here.

HOW DO WE KEEP YOUR DATA SECURE?

We are committed to protecting any personal information that you have given us. Your privacy is important to us. We have appropriate security measures in place to prevent personal information from being accidentally lost, used or accessed in an unauthorised way. We comply with all relevant data protection laws.

The following security procedures and organisational measures to safeguard your personal information have been put in place:

We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner.

In cases where personal data is being processed by third parties, confirmation is obtained to ensure that they adhere to appropriate standards.

We will use all reasonable efforts to safeguard your personal information. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal information which is transferred from you or to you via the Internet.

HOW LONG YOUR PERSONAL DATA WILL BE KEPT

We will hold your personal information for the periods outlined below:

Where a request for information is made for one of our products or services your data will be held for the duration that your enquiry is open.

Where a purchase has been made and training is provided, your data will be held for a minimum period of 7 years in line with our regulatory and governing body requirements, where there may be a requirement to hold your data to evidence the completion of studies or for audit purposes.

Where you have supplied your consent to receive future communications about our products that may be relevant to your enquiry or the sector of training being undertaken, we will hold your information for an indefinite period of time. Your information will be kept with us until you notify us that you no longer wish to receive this information. You have the right to withdraw consent at any time.

HOW CAN YOU AMEND THE DATA SUBMITTED BY YOU?

If your details change, please resubmit them on the site and our records will reflect your new details.

If you consented to receive marketing communications when you visited our website you can change your personal details at any time by completing our change preferences page here.

YOUR RIGHTS IN RELATION TO YOUR PERSONAL INFORMATION

Under the GDPR you have a number of important rights free of charge. In summary, those include rights to:

• fair processing of information and transparency over how we use your use personal information
• access to your personal information and to certain other supplementary information that this Privacy Policy is already designed to address
• require us to correct any mistakes in your information which we hold,
• require the erasure of personal information concerning you in certain situations,
• receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
• object at any time to processing of personal information concerning you for direct marketing
• object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
• object in certain other situations to our continued processing of your personal information
• otherwise restrict our processing of your personal information in certain circumstances
• claim compensation for damages caused by our breach of any data protection laws

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

• email, call or write to us;
• let us have enough information to identify you (e.g. Name and telephone number);
• let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill); and
• let us know the information to which your request relates, including any account or reference numbers, if you have them.

If you would like to unsubscribe from any email newsletter you can also click on the ‘unsubscribe’ button at the bottom of the email. It may take up to 1 working day for this to take place.

If you require any further guidance on your rights and the information we hold about you, please contact us.

REQUESTING A COPY OF YOUR PERSONAL INFORMATION

Under the GDPR, you may request a copy of any personal data about you held by us and we have up to 40 calendar days to respond.

The request must be in writing and must contain the following:

• Your name and postal address
• A telephone number where you can be reached

You must also provide:

• A photocopy of your passport or driving licence
• Your signature and the date of the request
• Signed authority from the individual whose data is required if you are applying on their behalf

If you wish to request a copy of any personal data about you and held by us, please send your request to:
consent@heartwoodcounselling.org

Or by post to:

Heartwood Centre for Counselling and Psychotherapy Training

Dartington Space,

Dartington Hall,
Totnes,

Devon

TQ9 6EN

HOW TO COMPLAIN

We hope that we can resolve any query or concern you raise about our use of your information. The GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1111.

LIMITATION OF LIABILITY AND DISCLAIMER

The content on this website is for your general information only.

Any hypertext link to any other website is for information purposes only and such links do not constitute an endorsement by Heartwood Centre for Counselling and Psychotherapy Training of any products and services advertised on such websites. The use of any link is entirely at your own risk and Heartwood Centre for Counselling and Psychotherapy Training accepts no responsibility for the material on or the use of such websites.

Heartwood Centre for Counselling and Psychotherapy Training has not attempted to verify the truth or accuracy of any material displayed on such websites.

All implied warranties are excluded in relation to your use and/or access of this website to the maximum extent that the law allows.

Heartwood Centre for Counselling and Psychotherapy Training does not guarantee or warrant that the website is free from infection by viruses or anything else that may have contaminating or destructive properties. Heartwood Centre for Counselling and Psychotherapy Training excludes any liability for any errors in or omissions from the content.

Note September 2022:

Due to a technical error with our text opt out service, there is a chance that anyone using the opt out service prior to June 2022 may still be contacted. We apologise for any inconvenience this may cause. Please note you can update your contact preferences here –  or email us at enquiries@heartwoodcounselling.org and we will ensure you receive no further contact via this method.

COOKIES

Click here to view our cookie policy